Privacy Policy

1. Introduction

Rianroo Lab ("we", "us", "our") is committed to handling personal data responsibly. This Privacy Policy explains what information we collect from people who use our website and enrol in our online AI development courses, how we use that information, and what rights you have in relation to it.

We operate from 62 Utokwiphat Road, Mueang, Nakhon Pathom 73000, Thailand, and our practices are designed to be consistent with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

If you have any questions about this policy, please contact us at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

When you complete the enquiry form on our website or enrol in a course, we may collect your name, email address, and optionally your phone number and a message. We use this information to respond to your enquiry, arrange enrolment, and deliver course support.

2.2 Information Collected Automatically

When you visit our website, our servers collect certain technical information including your IP address, browser type, pages visited, and time of access. If you have consented to analytics cookies, we may also receive aggregated usage data through third-party analytics tools.

2.3 Legal Basis for Processing

• Enquiry and enrolment data: performance of a contract or steps taken prior to entering a contract
• Analytics and website improvement: your consent, provided through the cookie banner
• Legal compliance: where we are required to retain records by applicable law

2.4 Data Retention

Enquiry records are kept for up to 12 months from your last contact. Enrolment and course records are retained for up to 5 years to allow us to verify completion and respond to any queries. Analytics data, where collected, is retained in aggregated form for up to 26 months.

3. How We Use Your Information

We use the personal information we collect to respond to enquiries, process enrolments, deliver course materials and support, and communicate with you about the status of your course. We may also send you occasional updates about new cohort dates or course changes where you have not opted out of such communications.

We do not sell personal data, and we do not share it with third parties for their own marketing purposes. Where we use third-party tools — such as analytics platforms or cloud storage — those tools are selected for their data-handling standards and are subject to data processing agreements.

We use Google Analytics in an anonymised configuration. If you prefer not to be included in analytics tracking, you may decline analytics cookies through the cookie banner.

4. Data Protection Measures

Your data is stored on servers located within the region, with access restricted to authorised staff involved in course delivery and administration. We use HTTPS for all web traffic to ensure data in transit is encrypted.

Access to personal data is role-limited. Staff who process enquiries or deliver course support can access the minimum data needed for those tasks. Credentials are managed carefully and reviewed periodically.

In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant authority within the timeframe required by the PDPA.

5. Cookies

We use cookies to maintain basic site functionality and, with your consent, to collect anonymised usage data. You can manage your cookie preferences at any time through our Cookie Policy page. Essential cookies cannot be disabled as they are needed for the site to work.

6. Your Rights

Under the PDPA and applicable data protection principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data where we no longer have a lawful basis to hold it
• Object to processing of your data where our basis is legitimate interest
• Withdraw consent for analytics or marketing communications at any time
• Request a copy of your data in a portable format
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external resources, course tools, or reference material. We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before providing any personal information to them.

8. Children's Privacy

Our courses are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will delete it promptly. If you believe we may have done so, please contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If the changes are substantive, we will take reasonable steps to notify enrolled learners by email. Continued use of the website after any update constitutes acceptance of the revised policy.

10. Contact

If you have questions, concerns, or requests relating to your personal data, please reach us at:

• Email: [email protected]
• Address: Rianroo Lab, 62 Utokwiphat Road, Mueang, Nakhon Pathom 73000, Thailand
• Phone: +66 53 318 692